Last updated: 20 June 2026 · Version 1.0
These Terms of Service ("Terms") govern your access to and use of the Linxwell platform ("Service"), operated by Linxwell Ltd ("Linxwell", "we", "us", "our").
By creating an account, starting a free trial, or using any part of the Service, you agree to be bound by these Terms. If you are accepting on behalf of a business, you confirm that you have authority to bind that business to these Terms.
If you do not agree to these Terms, do not use the Service.
Contact: hello@linxwell.co.uk
To use the Service, you must:
The Service is intended for business use only.
You must provide accurate, current, and complete information when registering. You are responsible for all activity that occurs under your account, including activity by staff members who have been granted access.
Notify us immediately at hello@linxwell.co.uk if you become aware of any unauthorised access.
The Service provides, depending on your subscription tier:
The AI Assistant operates in real time during telephone calls. It makes booking decisions — including creating, rescheduling, and cancelling appointments — autonomously, without human review. By enabling the AI Assistant, you authorise it to take these actions on your behalf.
Your responsibility. You remain responsible for all bookings created, modified, or cancelled by the AI Assistant. You must review AI-generated bookings and correct any errors promptly.
Limitations. The AI Assistant may not handle every call scenario correctly. It may misunderstand callers or produce incorrect responses. You should monitor call logs regularly and use the human transfer feature for complex situations.
To collect payments, you must create and maintain a Stripe Express connected account. By using payment features, you agree to the Stripe Connected Account Agreement and the Stripe Services Agreement.
Linxwell charges an application fee on each payment processed. The current rate is published on our pricing page and in your billing settings. We will give at least 30 days' notice of any fee change. You are solely responsible for disputes (chargebacks) raised by your customers.
Subscription fees are charged in advance at the start of each billing period. Each plan includes a monthly allowance of AI call minutes and SMS messages. Overage charges are invoiced at the end of each billing period.
Free trial. New accounts receive a 14-day free trial. A valid payment method is required at signup. No charge is made until the trial ends. You may cancel at any time during the trial period with no charge.
Cancellation. You may cancel your subscription at any time via Settings > Billing. Cancellation takes effect at the end of the current billing period.
Price changes. We will give at least 30 days' notice of any price increase by email.
You must not use the Service to:
You must not configure the AI Assistant to claim to be human or make false representations about your business, services, or pricing.
The Service, including its software, design, branding, AI models, and documentation, is owned by Linxwell or its licensors and is protected by copyright, trade mark, and other intellectual property laws. Nothing in these Terms grants you any rights in our intellectual property except the limited right to use the Service during your subscription.
You retain ownership of all content you submit to the Service, including your business information, service catalogue, staff details, and customer records.
For the personal data of your customers, you act as the data controller. We process your customers' data on your behalf as a data processor, under the terms of the Data Processing Agreement. You are responsible for:
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
Subject to the above, our total aggregate liability in any 12-month period is limited to the greater of: the total fees you paid in the 3 months preceding the claim, or £500.
We are not liable for errors made by the AI Assistant, losses arising from third-party service downtime (Twilio, Vapi, Stripe, etc.), or indirect or consequential losses.
You may cancel at any time via Settings > Billing. We may suspend or terminate your account if you breach these Terms, if payment remains outstanding, or if required by a regulatory authority.
On termination, your data will be retained for 30 days (during which you may request an export), then permanently deleted except where retention is required by law.
For enquiries about these Terms, contact us at hello@linxwell.co.uk.